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Kelsey Mastering Cancellation Policy

Mastering lead turnaround times range form 1 to 5 business days unless otherwise stated. I require your mixes and all billing and metadata information before the session start date to start work. I may require a deposit or payment in full to start work under certain circumstances. You will receive an invoice which states the session start date. 

This is how it works:

  1. Bookings cancelled less than 48 hours before the scheduled session date, on the scheduled session date, or after the scheduled session date are not eligible for a refund or deferred services. Any payment will not count as credit toward future bookings.
  2. Kelsey Mastering reserves the right to retain 100% of the payment made for, or, demand payment in arrears for, bookings made for which payment and/or required mixes were not provided on or before the date as specified in the booking correspondence, and Kelsey Mastering will be without obligation to deliver mastering services associated with the booking under such circumstances.
  3. When booking, the client agrees to supply the mixes in typical professional formats and provide a document with all required CD-text (cd-text like the album title, artist name, track sequence, and ISRC codes) no less than 1 hour before 07h00 on the date booked (UTC+02:00, London time). Mixes and Meta-Data information can be sent using this link or replying to the Booking Receipt email with the download link and the CD-text information. Physical hard-drive submissions are strictly excluded because it takes take too long to scan for malicious content.
  4. If I have received the tracks but no meatadata information then the masters will be delivered with the files named as they were provided.  Any subsequent editing of CD text, the addition of ISRC codes, or compiling of DDP will require a new work session with associated fees.
  5. If some but not all tracks are delivered in time for the booked session, and the tracks received are mastered and delivered before the outstanding mixes are made available for mastering, then the fees associated with the outstanding mixes will be forfeited by the client and cannot be retained as a credit against future work.

Please see the terms and conditions for a break-down of the finer details which are there to protect us both.

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